Frequently Asked Questions

We have put together a few FAQs we are asked regularly. If the answer to your query isn’t listed here please get in touch.

Who can order from iabShop?

Anybody can order from iabShop! We are primarily a Business2Business supplier, but we also sell to private individuals too – just remember to add VAT to our prices (which is done for you at the checkout).

How long will delivery take?

Delivery times are dependent on the size of your order. You will be informed of your expected delivery date once payment has been received and your order has been processed.

What happens if my order is delayed?

Our team will be in touch as soon as we are aware of any delays and will inform you of any problems along with a revised delivery date if necessary.

What exactly happens after ordering?

Once your order and payment has been received – your order will sent through to the manufacturers department where they will get to work handcrafting your order!

You can view the progress of your order using the ‘track my order’ section within the ‘my account’ page. Please note – only individuals who have registered for an account (which is free to do) have the ability to view this feature.

Can you deliver to any floor in my building?

Deliveries are made to the ground floor entrance of your premises as per standard transport practices.

If delivery is to another floor, you would have to purchase the supply and installation package (see more in our ‘how to buy’ guide in the bottom footer)

Contact us

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